TERMS OF SERVICE

Iris Automata, LLC
Last Updated: February 2026

1. Overview

These Terms of Service (“Terms”) govern your access to and use of the Iris Automata platform, including all related websites, dashboards, messaging tools, integrations, and services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.

If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

Iris Automata provides operational support tools for service-based businesses, including but not limited to:

  • Inquiry handling

  • Follow-up messaging

  • Status notifications

  • Review request workflows

  • Operational summaries

  • AI-assisted intake handling

Iris does not replace your booking, POS, EMR, accounting, or payroll systems. The Service is designed to support and enhance operational workflows.

3. Accounts

You must provide accurate information when creating an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activity under your account

  • Notifying us of unauthorized access

We may suspend or terminate accounts that violate these Terms.

4. Subscription & Payment

Billing

  • Services are billed on a recurring monthly basis unless otherwise agreed.

  • Subscriptions automatically renew.

  • You authorize Iris Automata to charge your payment method on file.

Setup Fees

Setup or onboarding fees, if applicable, are non-refundable once implementation begins.

Cancellation

You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided unless required by law.

Failed Payments

If payment fails, we may suspend or terminate access to the Service.

5. Acceptable Use

You agree not to:

  • Use the Service for unlawful purposes

  • Send spam or abusive communications

  • Violate messaging platform policies (e.g., SMS, Instagram, etc.)

  • Attempt to reverse engineer or interfere with the Service

  • Use the Service to misrepresent your business

You are responsible for compliance with applicable laws, including messaging and privacy laws.

6. User Data

You retain ownership of your business data.

You grant Iris a limited license to process your data solely to provide the Service.

You represent that:

  • You have the right to provide the data

  • You have obtained necessary customer consent where required

  • Your data does not violate applicable laws

We do not sell your business data.

7. Third-Party Integrations

The Service may integrate with third-party tools (e.g., booking systems, messaging platforms, payment processors).

We are not responsible for:

  • Third-party outages

  • Policy changes

  • Platform restrictions

  • Losses caused by third-party services

Your use of third-party services is governed by their terms.

8. No Guarantee of Results

Iris Automata does not guarantee:

  • Revenue increases

  • Reduction in no-shows

  • Specific performance outcomes

  • Platform uptime from third-party services

The Service is provided as operational support and does not replace business judgment.

9. Intellectual Property

All software, workflows, systems, branding, and materials provided by Iris Automata remain our intellectual property.

You receive a limited, non-transferable license to use the Service during your active subscription.

You may not:

  • Copy

  • Resell

  • Reproduce

  • Reverse engineer

  • Distribute

any part of the Service.

10. Limitation of Liability

To the maximum extent permitted by law:

Iris Automata shall not be liable for indirect, incidental, consequential, or special damages.

Our total liability shall not exceed the amount paid by you to Iris Automata in the six (6) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Iris Automata from claims arising out of:

  • Your misuse of the Service

  • Your violation of these Terms

  • Your violation of messaging, privacy, or consumer protection laws

  • Your customer communications

12. Termination

We may suspend or terminate your access if:

  • You violate these Terms

  • You fail to pay

  • Your use creates risk or liability

Upon termination:

  • Access to the Service ends

  • Outstanding fees remain due

  • We may delete your data after a reasonable retention period

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Disputes shall be resolved through binding arbitration in Texas, unless otherwise required by law.

14. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance.

15. Contact

Iris Automata, LLC
team@irisautomata.com