PRIVACY POLICY — IRIS AUTOMATA, LLC

Effective Date: February 8, 2026

This Privacy Policy explains how Iris Automata, LLC (“Iris Automata,” “we,” “us,” “our”) collects, uses, and shares information when you access or use our website and services (collectively, the “Service”). By using the Service, you agree to the practices described in this Policy.

If you have questions, contact us at team@irisautomata.com.

1. What We Collect

A. Information you provide to us

We may collect:

  • Account information (name, email, phone number, business name)

  • Billing information (billing name, billing address)
    Payment card details are processed by our payment processors and are not stored by us.

  • Support communications (messages you send us, including attachments)

B. Customer Data (data you upload or connect)

If you use Iris Automata for your business, you may provide or connect data such as:

  • client/customer names and contact info

  • appointment or inquiry details

  • notes, statuses, and messages

  • review links and related workflow data

This information is used to operate the Service for you (see Section 2).

C. Automatically collected information

We may collect:

  • Usage data (pages viewed, features used, time stamps, log data)

  • Device and connection data (IP address, browser type, device identifiers)

  • Cookies / similar technologies (see Section 6)

2. How We Use Information

We use information to:

  • provide, maintain, and improve the Service

  • create and manage accounts

  • process payments and prevent fraud

  • provide support and respond to requests

  • monitor performance, troubleshoot, and secure the Service

  • send service-related communications (e.g., confirmations, billing notices, security updates)

  • send marketing communications only where permitted by law and where you can opt out

3. Messaging and Communication Tools (Important)

Some Iris Automata features may send messages on your behalf (e.g., inquiry replies, follow-ups, reminders, review requests) using third-party messaging channels (such as SMS, email, or social platforms).

You are responsible for ensuring you have the lawful right and necessary consent to contact your customers through any channel, including compliance with applicable laws (e.g., TCPA for SMS) and platform policies.

We provide tools to support operational communications, but we do not control your customer relationships or the content you choose to send.

4. How We Share Information

We may share information in these situations:

A. Service providers (subprocessors)

We use third-party vendors to operate the Service (e.g., hosting, analytics, customer support, payments). These vendors may access information only to perform services for us and are required to protect it.

B. Payment processors

Payments are handled by third-party processors such as Stripe and/or PayPal. We do not store full payment card numbers. Your payment details are processed directly by the payment processor under its privacy policy.

C. Legal reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

  • comply with legal process

  • protect the security or integrity of the Service

  • prevent fraud or abuse

  • protect rights, property, or safety of Iris Automata, users, or others

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain personal information only as long as necessary for:

  • providing the Service

  • complying with legal obligations

  • resolving disputes

  • enforcing agreements

Retention periods may vary depending on the type of data and our legal obligations.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • keep you logged in

  • remember preferences

  • analyze usage and improve performance

You can control cookies through your browser settings. Disabling cookies may affect some features of the Service.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no internet transmission or storage system is guaranteed to be 100% secure.

8. Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13 unless requested.

9. Your Rights and Choices

A. Access, correction, deletion

You may request access to, correction of, or deletion of your personal information by emailing team@irisautomata.com. We may need to verify your identity before responding.

B. Marketing opt-out

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us.

C. California privacy rights (CCPA/CPRA)

If you are a California resident, you may have rights to:

  • know what personal information we collect and how we use it

  • request deletion

  • request correction (where applicable)

  • opt out of “sale” or “sharing” of personal information (as defined by California law)

Iris Automata does not sell personal information for money.
If you want to exercise California rights, email team@irisautomata.com. We will respond within the time required by law.

We will not discriminate against you for exercising your rights.

10. International Users

If you access the Service from outside the United States, your information may be processed in the United States, where privacy laws may differ. By using the Service, you consent to processing in the United States.

11. Links to Other Sites

The Service may contain links to third-party sites. We are not responsible for the privacy practices of third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy and revise the Effective Date. Material changes may also be notified through the Service or by email.

13. Contact Us

Iris Automata, LLC
Email: team@irisautomata.com
Phone: 832-526-9265
Website: irisautomata.com